Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Information We Collect
We collect different types of information to provide you with personalized financial planning services and improve your experience on our platform. Understanding what information we collect helps you make informed decisions about sharing your data with us.
Personal Information You Provide
Information We Collect Automatically
When you visit our website or use our services, we automatically collect certain technical information to ensure optimal performance and security. This includes your IP address, browser type, device information, and usage patterns. We also use cookies and similar tracking technologies to remember your preferences and provide a more personalized experience.
| Data Type | Purpose | Retention Period |
|---|---|---|
| Account Information | Service provision and account management | Until account closure plus 7 years |
| Financial Data | Personalized financial planning and advice | Until account closure plus 7 years |
| Technical Data | Platform optimization and security | 2 years from collection |
| Communication Records | Customer support and service improvement | 3 years from last interaction |
How We Use Your Information
We use your personal information primarily to deliver exceptional financial planning services tailored to your unique circumstances. Your data helps us understand your financial goals, assess your risk tolerance, and create personalized strategies that align with your objectives.
Core Service Delivery
We analyze your financial information to create comprehensive planning strategies, provide investment recommendations, and offer ongoing support. This includes generating reports, tracking progress toward your goals, and adjusting strategies as your circumstances change.
Additional Uses
Information Sharing and Disclosure
We maintain strict controls over your personal information and only share it in specific circumstances that are necessary for service delivery or required by law. We never sell your personal information to third parties for marketing purposes.
Service Providers
We work with trusted third-party service providers who help us deliver our services effectively. These include technology vendors, security firms, and regulatory compliance partners. All service providers are contractually required to maintain the confidentiality of your information and use it only for the specific purposes we've authorized.
Legal Requirements
We may disclose your information when required by law, such as responding to court orders, regulatory inquiries, or law enforcement requests. We also share information when necessary to protect our rights, prevent fraud, or ensure the security of our platform and users.
Your Privacy Rights
You have significant control over your personal information. We've designed our systems to make it easy for you to exercise these rights while maintaining the security and integrity of our services.
Access Your Data
Request a copy of all personal information we hold about you. We'll provide this in a readable format within 30 days of your request.
Correct Information
Update or correct any inaccurate personal information in your account. Most corrections can be made directly through your account dashboard.
Delete Your Data
Request deletion of your personal information, subject to legal and regulatory retention requirements in the financial services industry.
Portable Data
Receive your personal information in a structured, machine-readable format that you can transfer to another service provider if desired.
Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and organizational safeguards designed to meet the highest standards in the financial services industry.
Technical Safeguards
We use industry-standard encryption to protect data in transit and at rest. Our systems are regularly updated and monitored for vulnerabilities. Access to your information is restricted to authorized personnel who need it to perform their job functions, and all access is logged and monitored.
Ongoing Security Monitoring
Our security team continuously monitors our systems for potential threats and vulnerabilities. We conduct regular security assessments and work with external security experts to ensure our defenses remain effective against evolving threats.
International Data Transfers
While our primary operations are based in South Africa, we may transfer your information to service providers in other countries to deliver our services effectively. When we do this, we ensure appropriate safeguards are in place to protect your information according to our privacy standards.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify you through email or prominent notices on our platform. We encourage you to review this policy regularly to stay informed about how we protect your information.
Children's Privacy
Our services are designed for adults and we do not knowingly collect personal information from children under 18 years of age. If we discover that we have inadvertently collected information from a child, we will take immediate steps to delete that information from our systems.
Contact Our Privacy Team
If you have questions about this Privacy Policy or want to exercise your privacy rights, our dedicated privacy team is here to help.